Refund Policy

Operational detail - Clear explanation: To keep post-purchase service straightforward, gocontigo accepts eligible returns and exchanges requested within 30 days of delivery.

Cancellation before shipment

Policy in practice - Documented reference: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.

Exchange requests

Customer information - Measured direction: The 30-day program also supports exchanges, with the requested replacement reserved only after availability is confirmed.

Return destination

2080 Lost Maple St, Las Vegas, Nevada, 89115, United States

Refund method and timing

How we apply this - Applicable direction: Approved refunds go back to the original payment method in 5-10 business days after the returned item is received and processed.

Return eligibility

Service approach - Applicable requirement: Eligibility requires a timely request, proof of purchase, and the product components originally supplied with the order.

Working rule - Straightforward explanation: Customers cannot use the no-reason return path for customized goods, gift cards, clearance or Final Sale products, or opened hygiene-sensitive and intimate merchandise.

Customer reference - Measured direction: The exclusions above do not reduce remedies for products that arrive damaged or defective, or for an order that is wrong or incomplete.

Return shipping responsibility

Plain-language summary - Direct clarification: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.

Customer service contact

Policy explanation - Support-oriented response: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobridge.shop

Phone: 512-945-8076

Physical and return address: 2080 Lost Maple St, Las Vegas, Nevada, 89115, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).